You have placed an order with us, though we have not received payment within 30 days. After this period of time, we automatically cancel your order. If you did send in payment, please notify Customer Service by sending in a…
Your order has been shipped. Please note the following: If you have requested Regular Mail as a shipping option we do not have a tracking number as this type of mail has none. If you have requested Registered Mail as…
We have received and confirmed your payment, we are processing your order. Your purchase will be shipped as soon as possible.
We have not yet received your payment, please complete your payment within the next 7 days. In case you made payment already, please send in a ticket with a copy of proof of payment attached.
You can cancel your order by clicking on the “cancel” button. Please note that this only applies for orders for which you have not yet done payment. Orders for which you have send in payment are considered as a purchased…
You need to activate your account by clicking on the link in the registration email we have send you. Please check your email’s spam folder. If there is no registration email, please contact Customer Service.
You can communicate with our Customer Service in English.
Please send in a ticket with your request and we will remove your details from our system.
Please go to My Account on top of our website. After this you can click on “Lost Your Password?”.
